We just spent a lot of my dad's money to get him into an upscale memory care residence. He's been there a week. Now that they have the large deposit and are getting quite a hefty monthly income, I notice the care team is not so quick to respond to my emailed questions. But I tend to be fast-moving and somewhat impatient. The move-in was very quick and frenzied after a prior 6 months of chaos with dad's quickly changing needs and 2 hospitalizations. Sign up, initial questions and move-in were done in person. Now that the crisis is over and I can breathe, I can think of questions I didn't ask. They seem to prefer email since they provided a long list of the staff's email addresses. What do you think is a reasonable amount of time for a response about aspects of Dad's care?
I can certainly call them, but I am curious what you have experienced.
Is this how you normally communicate with them or do you normally call?
How quickly have you received responses before?
Also, how long has your dad actually been in memory care? Do you feel that they may need time to observe before his condition before responding to you?